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Frequently Asked Questions

What is a GladGrid Classic Mattress made of?

All of our mattresses are made with skin-friendly material with no-harm chemicals. The covers are made of pure and environment-friendly cotton, silver ions. All the fibers we use are Oeko-Tex Standard 100 approved. The GladGrid foam mattress only uses high-quality and durable foam that has been certified by CertiPUR®. You can be assured of safe use.

A high-quality mattress can be heavy. The weight of GladGrid Classic Mattress is as following:
Queen Size - 76.5 lbs
King Size - 95 lbs
Cal King Size - 94 lbs

The GladGrid Mattress will work great on any plat and sturdy surface. Whether you put your GladGrid Mattress on the base, frames, platform, box foundation, adjustable bed, or even the floor, your GladGrid mattress will do good in any room.

We only provide the standard Queen, King & Cal King size Mattresses at this time. Sorry, we don't offer mattress size customization.

CertiPUR-US® approves GladGrid memory foam which meets its program standards for content, emissions, and durability. Non-toxic and VOC free. Meanwhile, the GladGrid textile and fibers have gone through the test to be free from harmful levels of more than 100 substances known to be harmful to human health. GladGrid is safe for whole families!

Nope. GladGrid sideboard requires no tools, screwdrivers, or fasteners. To install the stand, you just need to align the part board with the groove and insert it, then the two boards will be locked! But if you need to adjust the fast installation hinges, we do recommend using a screwdriver. If you have any questions about installation, please contact our Customer Service Team through support@gladgrid.com.

Try to dust at least once a week; however, dusting more never hurts. And, you can use a cleaner to clean your TV stand. But please be careful to remove the big screen TV and any other electronics that could possibly be damaged before you spray the cleaner. Or, wipe it up with a dry and clean cloth is also a good choice to make your TV stand sparkle.

Yes! Click Clack TV stand are suitable for TV up to 70". No worries if your TV screen size is under 70''!

Your order can only be canceled before we start packing. That is said, you can cancel your order within 12 HOURS of placing. Please feel free to contact our Customer Service to check your order state and make changes to your order!

If your order status is cancelable, our customer service will issue a full refund to you. The refund should be automatically applied to the account you originally ordered with. If you don’t see your refund after a couple of weeks, we recommend reaching out to your bank for assistance, as this process varies from one financial institution to another.

Don't worry. If you need to make changes to your order, please email us via support@gladgrid.com within 24 HOURS of placing your order. Our Customer Service will help as soon as possible!

What payment methods do you accept?

We accept the following payment options: Credit cards including Visa, Mastercard, and American Express; PayPal; Google Pay; and Apple Pay.

Please note that Apple Pay can only be used on the mobile browser Safari while Google Pay can only be used on a PC.

No, you don't have to be charged with taxes fee.

No, you don't have to register to order. We accept guest checkouts. But to get better customer service and instant discount info, we do recommend you to register as a member of GladGrid.

Sorry, we don't accept installment as of now. But we will offer this service soon in the future! Please stay tuned!

This situation is very rare. Please refresh the page and try to pay again. In this case, if your account is abnormally debited repeatedly, please contact our customer service. We will verify the situation sooner. The extra money paid will be returned to your original payment account.

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information.

How do I track my order?

You will receive a delivery notification email once your order is shipped. To track your order, you can use the tracking number and carrier info we provided in the email to check your package status. Or please log in to the "Track my order" page of our website to track your package.

Since we use a third party to ship your package, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date.

As soon as your order ships out, we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package.

From a safety standpoint, we provide no-contact delivery and the delivery signature is canceled. In light of COVID-19, some delivery windows might be extended. We are doing everything in our power to deliver your products as soon as possible. We apologize for any inconvenience this may cause. Your understanding and patience are sincerely appreciated.

In light of COVID-19, the number of warehouse staff is limited every shift. Commonly, it takes around 2-4 business days to ship our order from our warehouse while it will take about 7-10 working days for the delivery. We sincerely appreciate your understanding and patience during these unusual times.

We currently only ship to the United States except for Hawaii, Alaska, other remote areas and islands, etc. We can ship to all the areas listed in the shipping address options, please confirm your address when you checkout. If you have any concerns, please contact our Customer Service Team via support@gladgrid.com.

We work with UPS and FedEx to deliver your items.

The shipped packages have to be manually sorted and accounted for along their journey. Sometimes tracking information may take a few days to “catch up” to a package's actual location. Please wait for 1-2 working days to get updated on your tracking information. Or please contact our Customer Service Team to get help on the package tracking.

How do I start a return or exchange?

If you have decided that your GladGrid products aren’t right for you within your trial period, we're glad to help troubleshoot or initiate the return process. Please go to the "Return" page to check how the return process works.

We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference GladGrid can make. With our risk-free trial and return policy, you can try GladGrid products in the comfort of your own home. If you’ve been sleeping on another bed every night for the past few years, your body will need time to adjust to your new GladGrid mattress, pillows, and beddings. We offer a 120 night trial on GladGrid Mattress so you can take note of how your sleep improves along the way. Additionally, we believe it’s important to test out all your GladGrid products in your own sleep environment. We offer a 30 night trial on all other GladGrid products, so you can do just that.

We provide a 10-year warranty to GladGrid Classic Mattress. If you have any questions related to materials or craftsmanship, please contact our customer service to get assistance. To initiate the warranty, please contact us at support@gladgrid.com.We will help you to troubleshoot problems.

Worry-free. We provide free returns to all orders.

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.

To report your issue, please reach out to our Customer Experience team via support@gladgrid.com with your order number.

We are glad to help! Please feel free to contact our Customer Service Team at support@gladgrid.com.

We recommend reusing the packagings and boxes for environmental benefit. But if you are not sure that you will love our product within the trial period, we suggest keeping all the packagings and boxes to ensure that your return process will get through. Our Customer Service Team will check the product status to affirm that if we can recycle it. We sincerely appreciate your support and understanding.